Terms & Conditions

Please read these terms and conditions and the privacy notice carefully before using the Lord’s Signature website. The content of the site is provided for informational purposes only. By using the site, users will be bound by these terms and conditions and the privacy notice and furthermore agree to abide by them. These terms and conditions are applicable at Lord’s Signature Hotel.

  1. The content of the site is protected by copyright laws and may not be copied or distributed without the prior written consent of Lord’s Signature Hotel.
  2. Content provided through the site and newsletters does not give warranties of any kind. Misprints, errors, or mistakes are possible. In such instances, Lord’s Signature Hotel has the right to correct such occurrences without prior notice and without accepting liability flowing from the same.
  3. If users do not agree to the terms, conditions, and privacy notice, they are not permitted to use the sites or any information contained therein. Such users must exit the site immediately.
  4. Newsletters and correspondence will be sent to the email address or other address provided. Recipients may unsubscribe from newsletters at any time.
  5. Amendments to content on the site and newsletters are possible and may occur without prior notice. Withstanding the aforegoing, Lord’s Signature Hotel does not make any commitment to update such content.
  6. Booking cancellations for Lord’s Signature Hotel need to be made at least 7 days prior to arrival. Cancellations for hotels within the Lord’s Signature Hotel precinct must be made at least 48 hours prior to arrival, with the exception that such cancellations must be made at least 7 days prior to arrival during advertised peak periods.
  7. In the event that cancellations are not made as set out above, the deposit, together with all ancillary charges and taxes related thereto, will be forfeited.
  8. Lord’s Signature Hotel may require payment on arrival. All major credit cards and cash will be accepted.
  9. Lord’s Signature Hotel accepts no liability for the accuracy and/or completeness of the information provided unless the same is the result of gross negligence or willful misconduct on the part of Lord’s Signature Hotel.
  10. Lord’s Signature Hotel records that the website may from time to time be subject to routine enhancements, maintenance, and upgrades and accepts no liability for any error and/or miscommunication that may occur at such a time.
  11. The person making the reservation accepts liability for any damages caused to the hotel, regardless of whether such damage was caused intentionally or through negligence. Lord’s Signature Hotel may, in its sole and absolute discretion, confirm a booking in writing. The duty to confirm bookings rests with the person making the booking.
  12. Bookings may only be made by persons who are at least 18 years of age. Persons under the age of 18 must contact the hotel directly. In instances where persons under 18 years of age make bookings, their parents or legal guardian will be held responsible for charges related to the booking.
  13. Accommodation may not be transferred and/or sold to any third party without the prior written consent of the hotel.
  14. The rate of accommodation may change from time to time, and the rate quoted in respect of an online booking is the rate that was available at the date and time of the online booking or at the rate agreed with the customer.
  15. Different rates from the initial online booking may apply to extended stays. Should the reservation period be reduced, then the rate applicable to such a shorter period may, at the hotel’s discretion, be different from the rate quoted for the initial online booking.
  16. Lord’s Signature Hotel may impose a minimum number of days and rooms for accommodation booked over certain periods at its sole discretion. Also, the rates applicable during the affected periods may change without prior notice. Payments for online reservations by associations and groups must be made in full for the entire booking by way of a credit card.
  17. Bookings made by travel agents and tour operators must be paid in full by credit card.
  18. The terms and conditions relevant to free individual traveller reservations as set out in the Lord’s Signature Hotel agreement will prevail in respect of such reservations when processed online.
  19. Check-in is from 14:00, and check-out is at 10:00. Late check-out is subject to room availability and a surcharge.
  20. Positive identification in the form of a passport, driver’s licence, or identity book will be required at check-in. The sites may, from time to time, be subject to routine enhancements, maintenance, and upgrades without prior notice.
  21. Users agree that (a) their network service providers or other third parties may charge fees for data transmission resulting from access and use of the app, and (b) the app may automatically download and install updates and additional features from time to time.
  22. If push notifications are accepted by users or remain in an opt-in status (whichever is applicable), users will receive notifications via the app. Push notifications may be disabled in the user’s device settings.
  23. In instances where access to a location is required to operate the app, users agree to Sun International and its agents having access to their location and give consent for their location to be used for research, analysis, and statistical purposes. Users agree to comply with the terms and conditions that are applicable to any offers made by Sun International or any third parties.
  24. Users accept the sole responsibility to protect their usernames and passwords and agree not to permit other people to utilise the app through their access permissions. The user is solely responsible for activities conducted through the app and any costs associated therewith.
  25. Gift vouchers that are purchased for any consideration will be valid for 36 months from the date of issue and are subject to these terms and conditions in addition to the terms and conditions as stipulated on the relevant voucher. The gift vouchers are not transferable and cannot be redeemed for cash or any other form of consideration.
  26. Gift vouchers cannot be cancelled.
  27. Gift vouchers can only be used once. In the case of partial redemption, the amount remaining will not be refunded.
  28. Standard room rates that prevail at the time of booking will apply. Also, the number of rooms that may be booked with the gift voucher is subject to availability. Restrictions may apply during peak or special event periods at the sole discretion of Sun International without prior notice. Booking costs exceeding the value of the gift voucher must be paid directly to the respective hotel in cash or by debit or credit card to secure the booking.
  29. The terms and conditions and cancellation policy of the respective hotel will apply.
  30. Lord’s Signature Hotel reserves the right to amend these terms and conditions or to terminate promotional offers and promotional vouchers without prior notice.
  31. These terms, conditions, privacy notice, and all transactions concluded on the sites are governed by South African law. By using the sites, users consent to the jurisdiction of the South African courts or any other South African tribunal to resolve disputes that may arise from using the sites or bookings made at Sun International hotels.
  32. Users accept that Lord’s Signature Hotel takes reasonable and practical steps to safeguard protected personal information in its possession. To the fullest extent permissible by law, users hereby indemnify and hold harmless Lord’s Signature Hotel, its employees, and agents against any liability, damages, and/or legal action whatsoever and howsoever arising, including negligence on the part of Lord’s Signature Hotel, its employees, or agents, and Lord’s Signature Hotel shall not accept liability for any damages or any type of loss suffered by Sun International customers when utilising the services of the sites and third-party sites.
  33. These terms and conditions are separable from each other. Should any term or condition be found unenforceable in law, whether in part or whole, then such term or condition or part thereof will be severed from these terms and conditions, and the remaining terms and conditions or portions thereof will remain in force.
  34. No indulgence or waiver of these terms and conditions by Lord’s Signature Hotel will constitute any waiver of the rights of Lord’s Signature Hotel.